Last updated: August 20, 2026
1. Introduction
This Privacy Policy explains what personal information Solo Potters (operated by 宜兴市丁蜀镇陶土独奏陶瓷艺术工作室, “we”, “us”) collects, how we use it, and the choices you have. It applies when you visit our website (the “Site”), create an account, place an order, or contact us.
You can reach us at contact@solopotters.com.
2. What we collect
Information you give us. When you sign in, order, or contact us, we collect:
- Your email address, used to create your account and send you sign-in codes
- Order details, including shipping address, order contents, and payment confirmation
- Any message content you send us
Information collected automatically. When you visit the Site, we may collect basic usage data such as your IP address, browser type, and pages viewed, through cookies and similar technologies.
3. Google Sign-In
You can choose to sign in with Google. When you do, Google shares with us the information you approve at the sign-in prompt, which is limited to your name, email address, and profile picture. We use this information only to identify you and create your account on the Site. We do not receive or store your Google password, and we do not access your Google Drive, Gmail, or any other Google service data.
You can disconnect your Google account from the Site at any time by contacting us at contact@solopotters.com. If you want to delete the data Google shared with us, email us and we will remove it from our systems.
4. How we use your information
We use the information we collect to:
- Process and fulfill your orders, including arranging shipping
- Manage your account and provide customer support
- Send you service messages, such as order updates
- Send marketing emails, only if you have opted in (for example, the “Email me with news and offers” box at sign-up)
- Prevent fraud and keep the Site secure
- Comply with legal obligations
You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.
5. Cookies
We use cookies that are necessary for the Site to work, such as keeping your cart and session active. Third-party services we use, including Google Sign-In and our payment and analytics providers, may set their own cookies. You can control cookies through your browser settings, but disabling some cookies may affect how the Site works.
6. How we share information
We do not sell your personal information. We share it only with service providers who need it to run the Site and deliver orders:
- Shipping carriers, to deliver your order
- Payment processors, to handle payments
- Google, for the sign-in feature (limited to what you approved)
- Web hosting and analytics providers, to operate and improve the Site
We may also disclose information if required by law, or to protect our rights and the safety of our users.
7. How long we keep information
We keep your account and order information as long as your account is active or as needed to fulfill the purposes in this policy, meet legal requirements, and resolve disputes. You can ask us to delete your data at any time, subject to legal retention requirements such as tax records.
8. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to receive a copy of it, and to object to or restrict certain processing. If you are in the EU or EEA, you also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at contact@solopotters.com. We respond to verified requests within the timeframes required by law.
9. Data security
We take reasonable steps to protect your information, including encrypted connections when you submit data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Children’s privacy
The Site is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the latest update shown at the top.
12. Contact
Privacy questions? Write to us at contact@solopotters.com.